CommBox Status

All Systems Operational

About This Site

Welcome to the CommBox status page.
We use this page to communicate any issues with our products including planned and unplanned outages.

If you are experiencing any unreported issues with CommBox, don't hesitate to get in touch with us at support@commbox.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.

General Availability Operational

90 days ago

100.0 % uptime

Today

Frontend Application Servers Operational

90 days ago

100.0 % uptime

Today

Backend Servers Operational

90 days ago

100.0 % uptime

Today

API Servers Operational

90 days ago

100.0 % uptime

Today

AI Services Operational

90 days ago

100.0 % uptime

Today

Agent Management Operational

90 days ago

100.0 % uptime

Today

Agent Inbox Operational

90 days ago

100.0 % uptime

Today

Automation Studio Operational

90 days ago

100.0 % uptime

Today

BI And Reporting Operational

90 days ago

100.0 % uptime

Today

Agent Dashboard Operational

90 days ago

100.0 % uptime

Today

Customer Interactions Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Navigator Operational

90 days ago

100.0 % uptime

Today

e-Forms Operational

90 days ago

100.0 % uptime

Today

CommBox APIs Operational

90 days ago

100.0 % uptime

Today

REST APIs Operational

90 days ago

100.0 % uptime

Today

Webhooks Operational

90 days ago

100.0 % uptime

Today

Third Party Connectors Operational

90 days ago

85.52 % uptime

Today

SMS Operational

90 days ago

27.6 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Facebook Operational

90 days ago

100.0 % uptime

Today

WhatsApp Operational

90 days ago

100.0 % uptime

Today

Instagram Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Intermittent Performance Issues

Resolved - Following our monitoring on the system's behaviour in the last 24 hours after the release of a fix we confirm that the issue is now resolved
Jul 10, 16:20 IDT

Monitoring - A fix has been implemented and we are monitoring the system performance
Jul 9, 17:13 IDT

Investigating - Since yesterday we are experiencing performance issues in our real-time mechanism.

As a result some actions performed by agent are not visible in real time, but only after a browser refresh.

Our team is investigating the issue and is working on a fix
Jul 9, 15:08 IDT

Jul 9, 2025

Significant Performance Issues In The SMS Module

Resolved - This incident has been resolved - SMS drvices by our third party provider have been fully restored
Jul 9, 15:04 IDT

Update - We want to inform you that one of our third-party messaging providers has temporarily taken its system offline as a precaution while investigating a potential security issue.There is currently no evidence that any client data, including yours, has been accessed or affected. We are actively working with the provider to monitor the situation and will keep you informed if anything changes or requires action.

Next Steps:

- Continue the investigation and monitor for evidence of actual personal data exposure.
- Identify severity.
May 6, 12:35 IDT

Investigating - Our SMS provider is experiencing significant performance issues.

Sending and receiving messages might not be available at this time.

We will provide additional updates as soon as possible.
May 5, 11:22 IDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

All Systems Operational

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Past Incidents