Update - We want to inform you that one of our third-party messaging providers has temporarily taken its system offline as a precaution while investigating a potential security issue.There is currently no evidence that any client data, including yours, has been accessed or affected. We are actively working with the provider to monitor the situation and will keep you informed if anything changes or requires action.
Next Steps:
- Continue the investigation and monitor for evidence of actual personal data exposure. - Identify severity.
May 06, 2025 - 12:35 IDT
Investigating - Our SMS provider is experiencing significant performance issues.
Sending and receiving messages might not be available at this time.
We will provide additional updates as soon as possible.
May 05, 2025 - 11:22 IDT
Welcome to the CommBox status page.
We use this page to communicate any issues with our products including planned and unplanned outages.
If you are experiencing any unreported issues with CommBox, don't hesitate to get in touch with us at support@commbox.io and we'll get back to you as soon as we can.
General Availability
Operational
90 days ago
100.0
% uptime
Today
Frontend Application Servers
Operational
90 days ago
100.0
% uptime
Today
Backend Servers
Operational
90 days ago
100.0
% uptime
Today
API Servers
Operational
90 days ago
100.0
% uptime
Today
AI Services
Operational
90 days ago
100.0
% uptime
Today
Agent Management
Operational
90 days ago
100.0
% uptime
Today
Agent Inbox
Operational
90 days ago
100.0
% uptime
Today
Automation Studio
Operational
90 days ago
100.0
% uptime
Today
BI And Reporting
Operational
90 days ago
100.0
% uptime
Today
Agent Dashboard
Operational
90 days ago
100.0
% uptime
Today
Customer Interactions
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
100.0
% uptime
Today
Navigator
Operational
90 days ago
100.0
% uptime
Today
e-Forms
Operational
90 days ago
100.0
% uptime
Today
CommBox APIs
Operational
90 days ago
100.0
% uptime
Today
REST APIs
Operational
90 days ago
100.0
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Third Party Connectors
Major Outage
90 days ago
87.18
% uptime
Today
SMS
Major Outage
90 days ago
35.92
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Facebook
Operational
90 days ago
100.0
% uptime
Today
WhatsApp
Operational
90 days ago
100.0
% uptime
Today
Instagram
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.