CommBox Status

All Systems Operational

About This Site

Welcome to the CommBox status page.
We use this page to communicate any issues with our products including planned and unplanned outages.

If you are experiencing any unreported issues with CommBox, don't hesitate to get in touch with us at support@commbox.io and we'll get back to you as soon as we can.

General Availability Operational
90 days ago
100.0 % uptime
Today
Frontend Application Servers Operational
90 days ago
100.0 % uptime
Today
Backend Servers Operational
90 days ago
100.0 % uptime
Today
API Servers Operational
90 days ago
100.0 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
Agent Management Operational
90 days ago
100.0 % uptime
Today
Agent Inbox Operational
90 days ago
100.0 % uptime
Today
Automation Studio Operational
90 days ago
100.0 % uptime
Today
BI And Reporting Operational
90 days ago
100.0 % uptime
Today
Agent Dashboard Operational
90 days ago
100.0 % uptime
Today
Customer Interactions Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Navigator Operational
90 days ago
100.0 % uptime
Today
e-Forms Operational
90 days ago
100.0 % uptime
Today
CommBox APIs Operational
90 days ago
100.0 % uptime
Today
REST APIs Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Third Party Connectors Operational
90 days ago
85.52 % uptime
Today
SMS Operational
90 days ago
27.6 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - Following our monitoring on the system's behaviour in the last 24 hours after the release of a fix we confirm that the issue is now resolved
Jul 10, 16:20 IDT
Monitoring - A fix has been implemented and we are monitoring the system performance
Jul 9, 17:13 IDT
Investigating - Since yesterday we are experiencing performance issues in our real-time mechanism.

As a result some actions performed by agent are not visible in real time, but only after a browser refresh.

Our team is investigating the issue and is working on a fix

Jul 9, 15:08 IDT
Jul 9, 2025
Resolved - This incident has been resolved - SMS drvices by our third party provider have been fully restored
Jul 9, 15:04 IDT
Update - We want to inform you that one of our third-party messaging providers has temporarily taken its system offline as a precaution while investigating a potential security issue.There is currently no evidence that any client data, including yours, has been accessed or affected. We are actively working with the provider to monitor the situation and will keep you informed if anything changes or requires action.

Next Steps:

- Continue the investigation and monitor for evidence of actual personal data exposure.
- Identify severity.

May 6, 12:35 IDT
Investigating - Our SMS provider is experiencing significant performance issues.

Sending and receiving messages might not be available at this time.

We will provide additional updates as soon as possible.

May 5, 11:22 IDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.